Overview:

‍Great opportunity for an Automotive Claims Advisor to join the fast-paced Service and Repairs team of a successful automotive company in Reading. This is a varied and busy role, providing quality customer service to advise on bookings and assess customer vehicle claims. Great company discounts offered in addition to competitive salary.  

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‍Responsibilities:‍

• Liaising with customers and appointed garages regarding servicing, MOTs and repairs
• Selecting garages to carry out work and agreeing cover for claims
• Assessing garages diagnosis for repair work, ensuring labour and parts prices are reasonable
• Regularly updating and advising customers on bookings and warranty issues
• Resolving any issues or complaints as positively as possible
• Maintaining a high standard of customer service

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Requirements:‍

• Previous customer service experience either within a garage or office environment
• Good knowledge of vehicle parts
• Any experience of vehicle warranty/insurance claims would be highly advantageous
• Friendly and polite telephone manner
• Confident computer skills and strong attention to detail
• Able to work well under pressure

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If you think you are suitable for this role, then please click ‘APPLY’ now!‍‍‍‍‍‍

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‍Recruitment Note:‍‍
‍Due to the unprecedented volume of response we are currently receiving, regrettably, we are unable to respond to every application individually. If you have not heard back from us within 5 days, please assume your application has been unsuccessful. If the situation changes, or another suitable role arises, we will be back in contact.