Automotive Claims Advisor

to £32,000 + Bonus

Job Description


Great opportunity for an Automotive Claims Advisor to join the fast-paced Service and Repairs team of a successful automotive company in Reading. This is a varied and busy role, providing quality customer service to advise on bookings and assess customer vehicle claims. Great company discounts offered in addition to competitive salary.  


  • Liaising with customers and appointed garages regarding servicing, MOTs and repairs
  • Selecting garages to carry out work and agreeing cover for claims
  • Assessing garages diagnosis for repair work, ensuring labour and parts prices are reasonable
  • Regularly updating and advising customers on bookings and warranty issues
  • Resolving any issues or complaints as positively as possible
  • Maintaining a high standard of customer service


  • Previous customer service experience either within a garage or office environment
  • Good knowledge of vehicle parts
  • Any experience of vehicle warranty/insurance claims would be highly advantageous
  • Friendly and polite telephone manner
  • Confident computer skills and strong attention to detail
  • Able to work well under pressure

If you think you are suitable for this role, then please click ‘APPLY’ now!‍‍‍

Recruitment Note:
Due to the unprecedented volume of response we are currently receiving, regrettably, we are unable to respond to every application individually. If you have not heard back from us within 5 days, please assume your application has been unsuccessful. If the situation changes, or another suitable role arises, we will be back in contact.

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